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Faq
Does Celina Health & Wellness accept Medicare assignment?

Yes, the Clinic accepts assignment. This means the provider has agreed not to charge over the assignment allowed amount. However, often times there is co-insurance, or a co-payment, which is not covered under the assignment agreement.

Will Celina Health & Wellness submit my charges to my insurance company for me?

Yes, we will assist you by filing your claim with your Medicare or Commercial insurance plans.

Who do I call if I have a question about my bill?

Questions regarding your bill should be directed to the main office at (972) 382-3939 between the hours of 8:30am and 5:00pm, Monday through Friday, except Holidays.

How do I know if Celina Health & Wellness accepts my insurance?

Celina Health & Wellness accepts most insurance plans. Contact your insurance company before scheduling an appointment to confirm provider participation with your plan.

What should I bring to my first appointment?
  • Your insurance cards.
  • Your driver’s license.
  • The name and phone number of an emergency contact person.
  • Any patient information forms that may have been sent to you for completion.
  • All of your medications in their bottles, including nutritional supplements.
  • Any old medical records you may have in your possession. If you do not have your past medical records, your provider will request pertinent records from your previous provider(s).
How do I request a refill for my medications?

For established medications call your pharmacy and request a refill. The pharmacy will obtain approval from your provider. Please allow 24 hours for your request to be completed. For new medications, you must contact the clinic.

What if I have an urgent medical concern and my provider office is closed?

Go directly to a hospital Emergency Room for conditions that you believe are critical, potentially threatening to life or limb, or which may require immediate and extensive care.

For more information or questions, contact us.

972.382.3939